Soul U by Soul City Yoga

Privacy Policy

Effective date: September 13, 2026

Soul City Yoga ("Soul City," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our online learning site, create an account, purchase or enroll in a course or training, participate in our online community, or otherwise communicate with us.

By using this site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Account and contact information: Your name, email address, telephone number, mailing address, username, password, and other information you provide when creating an account or contacting us.

• Enrollment and transaction information: Courses or programs purchased, payment status, billing address, discounts, refunds, and transaction history. Payment card information is processed by our payment service providers; we do not intentionally store full payment card numbers on our own systems.

• Course participation information: Course progress, lesson completion, quiz or assignment responses, uploaded work, attendance, practicum materials, certificates, community posts, comments, and communications with instructors or support staff.

• Technical and usage information: Internet Protocol address, browser type, device information, operating system, referring pages, pages viewed, dates and times of access, cookies, and similar technologies.

• Information you choose to share: Feedback, testimonials, survey responses, photographs, video, audio, and other materials you voluntarily submit. We will obtain any additional permissions required before using identifiable student images, recordings, or testimonials for marketing.

Please do not submit sensitive medical, financial, or identification information unless we specifically request it through an appropriate and secure process.

2. How We Use Information

We may use information to:

• Create and manage your account;

• Process purchases, payment plans, refunds, and enrollment;

• Deliver courses, teacher trainings, live sessions, mentorship, student communities, and certificates;

• Track participation and determine whether program requirements have been completed;

• Communicate about your account, schedule changes, course updates, policies, and support requests;

• Send marketing communications when you have consented or when otherwise permitted by law;

• Improve our courses, website, services, and student experience;

• Maintain the security and integrity of our site, prevent fraud, and enforce our agreements; and

• Comply with applicable law, legal process, and regulatory obligations.

3. How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers that help us operate our business and deliver our programs, including Thinkific, payment processors, email and communication providers, video-conferencing platforms, cloud storage providers, analytics providers, and professional advisers;

• Instructors, mentors, and authorized staff who need information to administer your program, support your learning, or assess completion requirements;

• Government authorities or other parties when required by law, subpoena, court order, or legal process, or when reasonably necessary to protect rights, safety, and security; and

• A successor organization in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business, subject to applicable law.

Service providers may process information under their own privacy policies and contractual obligations.

4. Cookies and Analytics

Our site and service providers may use cookies and similar technologies to keep you signed in, remember preferences, understand site usage, improve performance, and support security. You may be able to restrict cookies through your browser settings, but doing so may prevent parts of the site from functioning correctly.

5. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. Even if you opt out of marketing, we may still send account, payment, safety, schedule, and course-related communications.

6. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain training and certification records, complete transactions, resolve disputes, enforce agreements, and meet legal, tax, accounting, and operational requirements. Retention periods may vary depending on the type of information and program.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and notifying us if you suspect unauthorized access.

8. Your Choices and Requests

You may request access to, correction of, or deletion of certain personal information by contacting us at [email protected]. We may need to verify your identity before completing a request. Some information may be retained when required by law or reasonably necessary for legitimate business purposes, including certification, transaction, dispute, and security records.

Depending on where you live, you may have additional privacy rights under applicable law.

9. Children's Privacy

This online learning site is intended for adults age 18 and older. We do not knowingly collect personal information from children through this site. If you believe a child has provided personal information, please contact us so we can review and address the situation.

10. Third Party Links and Services

The site may link to or integrate with third-party websites and services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this site with a new effective date. Material changes may also be communicated by email or through the site when appropriate.

12. Contact Us

Questions or privacy requests may be directed to:

Soul City Yoga
Soul City Yoga, LLC
192 Oxford St. Lynn, MA 01901